Terms and Conditions
1. Opening provisions
Under these Business Terms and Conditions, we define the relationship between our company
Levandulová.cz as the Seller and Operator of the e-shop at www.levandulova.cz and our customer as Buyer, who enters into a purchase agreement with us.
Operator:
Jan Radvan – Levandulová.cz,
Těchonice 1,
341 01 Nalžovské Hory,
IČ: 61080454
Contact:
obchod@levandulova.cz
+420 603 865 402
Buyer is a natural person sui juris or a legal person who enters into a purchase agreement with the Seller in order to pursue other than private, nonbusiness purposes.
Consumer is a natural person sui juris who enters into a purchase agreement with the Seller in order to pursue private, nonbusiness purposes.
It is illegal to sell alcohol to anyone under the age of 18.
2. When and how will I receive my order?
An order is valid after you receive our e-mail confirmation. If requested items are not in stock, shipping is postponed by the time needed for its production or import. If the items are out of stock permanently, we will contact you and discuss further actions.
If bank transfer is selected as a payment method, the order will be shipped within 4 days since the payment is received.
3. Shipping
For shipping information, click this link. Orders are shipped from our headquarters in the Czech Republic.
4. Order and Purchase Agreement
All orders placed via our e-shop at levandulova.cz are binding. The baskets are not sent together with other products of levandulova.cz, unless individually agreed on with the customer. By placing an order, the customer confirms to have read and agreed on our Terms and Conditions including Complaint Conditions.
Purchase agreement is concluded by order confirmation.
If the buyer is not logged in to their customer account, to complete the order, it is necessary to enter personal information: First name, Surname, contact e-mail address, phone number, and shipping or invoice address. By placing an order and agreeing to the terms and conditions, the buyer enables us to use the infotmation to process the order. It will not be used for any other purposes.
The electronic order is only valid, if all required information is entered in the form.
The order will be delivered to the address provided by the buyer in the electronic form.
The product prices listed at the items are final. All prices include VAT and other related charges. Product prices remain valid as long as they are listed in the e-shop. This provision does not regulate the option of the Seller to conclude a purchase agreement on individually negotiated conditions.
The contract language is Czech, when ordered from the German version of the e-shop, the contract language is German.
The Seller reserves the right to decline the order if the shipment information is incomplete or untrustworthy. The buyer will be notified about the declension by e-mail provided by the buyer. In such case, the purchase agreement has not been concluded.
5. Customer Account and Approval to store personal data
If the Buyer visits levandulova.cz repeatedly and makes regular purchses in the e-shop, they may register in the e-shop by creating a customer account.
In order to successfully create a customer account, it is necessary to enter all required personal information: First name, Surname, contact e-mail address, phone number, and shipping or invoice address. The customer has to create a password which will be required at each login. In order to log in to a customer account, a combination of the customer‘s contact e-mail and selected password will be required.
The Operator Jan Radvan – Levandulová.cz, Těchonice 1, 341 01 Nalžovské Hory, IN: 61080454 claims to store the personal information entered at the customer account creation with customer‘s approval specifically for these purposes:
1. The purpose of the customer account is to simplify the purchase process. When logged in to a customer account, it will not be necessary to enter personal information required for order processing again. By confirmation of the registration the Buyer agrees to personal information storage for this purpose only.
2. If permitted by the Buyer at registration or at any further login, the e-mail address may also be used for newsletter subscription.
The Buyer may request cancellation of the personal data storage as well as cancellation of the whole registration, either by e-mail to obchod@levandulova.cz, or letter to the address of the Operator: Jan Radvan – Levandulová.cz, Těchonice 1, 341 01 Nalžovské Hory. The Operator is obliged to comply.
6. Withdrawal from Purchase Agreement (return of goods)
The Buyer has the right to withdraw from the purchase agreement within 14 days since since the acceptance of goods in accordance with § 1829 Act No. 89/2012 Coll. Civil Code. If the Buyer decides to do so, they must inform the Seller by e-mail (obchod@levandulova.cz), for which purpose a sample withdrawal form below can be used, although it is not necessary. In order for the withdrawal to be valid, the Buyer must send the withdrawal form purchase agreement before the end of the given period. The Seller will accept the withdrawal and confirm it by e-mail without delay.
The Buyer must return the goods within 14 days in the original packaging. The goods must show no signs of use and be intact. Immediately after the goods are received by the Seller, the Seller will return the price paid by the Buyer in the same way or as agreed beforehand.
The Buyer cannot withdraw from the purchase agreement, if the ordered goods were customized, if the goods perish, wear or age quickly. The Buyer cannot withdraw from the purchase agreement, if the sealed packaging of the goods was opened and the product was taken out of it. It is impossible to return these goods for hygienic reasons.
Never use Cash on delivery service to return the goods. The package will not be accepted and the processing time will be longer. The costs of the goods retun after the withdrawal are paid by the Buyer.
Sample form for withdrawal from the purchase agreement, in accordance with Government Decree No. 363/2013 Coll.
i. Addressee Jan Radvan, Těchonice 1, 341 01 Nalžovské Hory, e-mail: obchod@levandulova.cz
ii. I/we hereby inform (*) that I/we hereby withdraw (*) from the purchase agreement.
iii. Date of agreement (date of order).
iv. First name and surname of the Buyer.
v. Address of the Buyer.
vi. Signature of the Buyer (only if form is sent in hard copy).
vii. Date
(*) Delete as appropriate or enter the appropriate information.
7. Complaints
· Complaints will be solved in accordance with the complaint conditions of levandulova.cz and the legal order of the Czech Republic. In case of order placed from the Federal Republic of Germany, we follow §§ 434 ff BGB.
· The Buyer can make a complaint to the Seller according to complaint conditions. It can be done by e-mail to the address listed in the contacts.
· The Buyer is obliged to check the goods immediately after the delivery and inform the Seller about any damage found. If a defect occurs withing 2 years from the delivery (does not concern the goods with expiration date), the Buyer must inform the Seller immediately about the defects by e-mail to the address listed in the contacts. The Buyer must describe the defects and claim which right of defective performance they wish to apply: repair of defective items, replacement of the item or its part, withdrawal from the purchase agreement, discount or other rights in accordance with these complaint conditions or the legal order of the Czech Republic.
· It is recommended to attach the invoice or its copy, the delivery note and the proof of payment of the items concerned to the complaint in order to make the process easier.
· The Seller is obliged to inform the customer immediately, in complicated cases within 3 business days from the complaint delivery, about the complaint solution. The complaint will be solved as soon as possible, within 30 days from the complaint or from delivery of the items concerned, in case the complaint was made by e-mail beforehand.
· The items concerned must be returned complete, as originally delivered by the Seller, in the original packaging or packaging of similar quality. All content of the delivery must be included. The goods must be returned otherwise than by Cash on delivery.
· The forwarding agent is not responsible for inadequately packed shipments. Complaints about defects caused by inadequate packaging will be ignored.
The Seller is not responsible for defects caused by operating the product, its functional characteristics and incompetent use, as well as the defects caused by external events or wrong manipulation. These defects are not covered by the warranty either. The warranty period starts on the day of delivery.
8. Final provisions
These business conditions are valid as stated on the website of the Seller on the day of placing of the electronic order by the Buyer.
By placing the electronic order, the Buyer agrees to all business conditions valid on the day of placing of the electronic order, as well as to the prices of the goods including shipping fees stated in the catalogue of the e-shop levandulova.cz, unless provably agreed otherwise. The placed order is binding. It is possible to cancel the order only when agreed on with the Seller.
All relationships not explicitly governed by these business conditions follow the valid legal order of the Czech Republic.
9. Privacy policy and liability for content
The Seller in the position of the controller of personal data will process the Buyer’s personal data provided in the order, i.e. the Buyer’s name, surname, address, e-mail address and telephone number. This informa tion is confidential and will only be used for the internal purposes uf the company Levandulová.cz - Jan Radvan se sídlem Těchonice 1, 341 01 Nalžovské Hory, Czech Republic, IN: 61080454. The personal information of the Buyer will not be provided to the third party or misused otherwise. The personal information provided by the Buyer are only collected for the purposes stated in par 4. and par 5. of these business conditions and may be provided to the contracted forwarder for shipping purposes.
Operator‘s contact information: Těchonice 1, 341 01 Nalžovské Hory, phone no.: +420 603 865 402, e-mail: obchod@levandulova.cz.
The Operator stores Buyer‘s personal information for time period necessary to fulfill the rights and obligations arising from the contractual relationship between you and the Operator, to lodge claims arising from the contractual relationship, or until the agreement to personal information processing is withdrawn in accordance with par 5 of these business conditions, for 3 years maximum, if personal information is processed upon agreement. The Operator will discard Buyer‘s personal information after the given time period.
The Operator claims that they have applied all suitable technical and organizational measures in order to secure personal information.
The Operator has applied technical measures to secure electronic data storage (user name, password, antivirus software and firewall), and paper documents (locked room). The Operator claims that only authorised persons have access to the personal information.
For orders placed from the Federal Republic of Germany applies:
Liability for the content
As a service provider, we are liable for our own content on our website in accordance with § 7 par 1 of the German Telemedia Act (TMG). However, according to Paragraphs 8 to 10 German Telemedia Act (TMG), service providers are not obligated to permanently monitor submitted or stored information of the third party or to search for evidences that indicate illegal activities.
Legal obligations to removing information or to blocking the use of information remain unchallenged. In this case, liability is only possible at the time of knowledge about a specific violation of law. Illegal content will be removed immediately after we get knowledge of it.
Liability for links
Our texts contain links to external websites, we are not in charge of. Therfore, we cannot také the responsibility for this external content. Their provider or Operator is in charge of the content of the external websites. At the time of embedding links in our website, they were checked for possible law violation. No illegal content was found at that time.
Permanent monitoring of the content of the external websites is not reasonable without evidence of law violation.
Illegal content will be removed immediately after we get knowledge of it.
European Commision provides a platform for on-line dispute resolution. (ODR) https://ec.europa.eu/consumers/odr.